{"id":11024,"date":"2019-02-06T07:46:08","date_gmt":"2019-02-06T06:46:08","guid":{"rendered":"https:\/\/www.alive-service.de\/?page_id=11024"},"modified":"2022-04-21T18:28:50","modified_gmt":"2022-04-21T16:28:50","slug":"callcenter","status":"publish","type":"page","link":"https:\/\/www.alive-service.de\/leistungen\/callcenter","title":{"rendered":"Callcenter"},"content":{"rendered":"
[et_pb_section fb_built=“1″ _builder_version=“4.16″ _module_preset=“default“ background_color=“#f5f5f5″ custom_padding=“0px||0px||false|false“ top_divider_style=“wave2″ top_divider_color=“#ffffff“ top_divider_height=“70px“ top_divider_flip=“horizontal|vertical“ bottom_divider_color=“#ffffff“ global_colors_info=“{}“][et_pb_row _builder_version=“4.16″ _module_preset=“default“ custom_padding=“0px||0px||false|false“ global_colors_info=“{}“][et_pb_column type=“4_4″ _builder_version=“4.16″ _module_preset=“default“ global_colors_info=“{}“][et_pb_divider show_divider=“off“ _builder_version=“4.16″ _module_preset=“default“ height=“1px“ global_colors_info=“{}“][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=“1″ _builder_version=“4.16″ _module_preset=“default“ background_color=“#f5f5f5″ custom_margin=“||0px||false|false“ custom_padding=“0px||||false|false“ global_colors_info=“{}“][et_pb_row column_structure=“1_2,1_2″ make_equal=“on“ _builder_version=“4.16″ use_background_color_gradient=“on“ background_color_gradient_direction=“347deg“ background_color_gradient_stops=“rgba(43,135,218,0) 0%|rgba(21,34,65,0.96) 58%“ background_color_gradient_overlays_image=“on“ background_color_gradient_start=“rgba(43,135,218,0)“ background_color_gradient_end=“rgba(21,34,65,0.96)“ background_color_gradient_end_position=“58%“ background_image=“https:\/\/www.alive-service.de\/wp-content\/uploads\/2020\/10\/call-center-office-3.jpg“ transform_translate=“0px|70px“ transform_translate_linked=“off“ z_index=“6″ custom_padding=“4vw||2vw|5vw|false|false“ box_shadow_style=“preset3″ box_shadow_color=“rgba(0,71,214,0.18)“ locked=“off“ global_colors_info=“{}“ box_shadow_vertical__hover=“10px“ box_shadow_vertical__hover_enabled=“off“ box_shadow_blur__hover=“20px“ box_shadow_blur__hover_enabled=“off“ box_shadow_color__hover=“#2585b2″][et_pb_column type=“1_2″ _builder_version=“4.16″ custom_padding_tablet=“40px|30px|40px|30px|true|true“ custom_padding_phone=“30px|20px|30px|20px|true|true“ custom_padding_last_edited=“off|desktop“ global_colors_info=“{}“][et_pb_text _builder_version=“4.16″ _module_preset=“default“ header_6_font=“|||on|||||“ header_6_font_size=“12px“ header_6_letter_spacing=“2px“ header_6_line_height=“1.4em“ background_layout=“dark“ global_colors_info=“{}“]<\/p>\n
Die folgende Leistungsbeschreibung erl\u00e4utert die generellen Prozesse unserer Dienstleistungen<\/a> im Bereich Callcenter.<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=“1_2″ _builder_version=“4.16″ background_color=“rgba(255,255,255,0)“ custom_padding_tablet=“0vw|30px|40px|30px|false|true“ custom_padding_phone=“|20px||20px|false|true“ custom_padding_last_edited=“off|desktop“ global_colors_info=“{}“][et_pb_image src=“https:\/\/www.alive-service.de\/wp-content\/uploads\/2020\/10\/alive-call-center-support.png“ alt=“@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IiIsImFmdGVyIjoiIn19@“ title_text=“alive-call-center-support“ _builder_version=“4.17.1″ _dynamic_attributes=“alt,title_text“ _module_preset=“default“ width=“70%“ module_alignment=“center“ hover_enabled=“0″ global_colors_info=“{}“ sticky_enabled=“0″][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=“1_5,1_5,1_5,1_5,1_5″ disabled_on=“on|on|off“ 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icon_placement=“left“ _builder_version=“4.16″ _module_preset=“default“ header_level=“h3″ header_font_size=“25px“ custom_padding=“5px||||false|false“ global_colors_info=“{}“][\/et_pb_blurb][\/et_pb_column][et_pb_column type=“1_5″ _builder_version=“4.16″ _module_preset=“default“ global_colors_info=“{}“][et_pb_blurb title=“Outsourcing.“ url=“#outsourcing“ use_icon=“on“ font_icon=“E||divi||400″ icon_placement=“left“ _builder_version=“4.16″ _module_preset=“default“ header_level=“h3″ header_font_size=“24px“ custom_padding=“5px||||false|false“ global_colors_info=“{}“][\/et_pb_blurb][\/et_pb_column][et_pb_column type=“1_5″ _builder_version=“4.16″ _module_preset=“default“ global_colors_info=“{}“][et_pb_blurb title=“Zertifikate.“ url=“#zertifikate“ use_icon=“on“ font_icon=“E||divi||400″ icon_placement=“left“ _builder_version=“4.16″ _module_preset=“default“ header_level=“h3″ header_font_size=“24px“ custom_padding=“5px||||false|false“ global_colors_info=“{}“][\/et_pb_blurb][\/et_pb_column][et_pb_column type=“1_5″ _builder_version=“4.16″ _module_preset=“default“ global_colors_info=“{}“][et_pb_button button_url=“@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjUyIn19@“ button_text=“Zum Kontakt<\/a>“ button_alignment=“right“ _builder_version=“4.16″ _dynamic_attributes=“button_url“ _module_preset=“default“ global_colors_info=“{}“][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=“1″ _builder_version=“4.16″ _module_preset=“default“ background_color=“#f5f5f5″ custom_padding=“31px||70px||false|false“ global_colors_info=“{}“][et_pb_row column_structure=“1_2,1_2″ use_custom_gutter=“on“ gutter_width=“2″ make_equal=“on“ _builder_version=“4.16″ _module_preset=“default“ width=“90%“ custom_padding=“0px||0px||true|false“ global_colors_info=“{}“][et_pb_column type=“1_2″ _builder_version=“4.16″ _module_preset=“default“ background_image=“https:\/\/www.alive-service.de\/wp-content\/uploads\/2019\/10\/water_endless_ocean.jpg“ global_colors_info=“{}“][et_pb_cta title=“Der Beginn einer wunderbaren Beziehung.“ button_url=“@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjUyIn19@“ button_text=“Angebot anfordern“ _builder_version=“4.16″ _dynamic_attributes=“button_url“ _module_preset=“default“ header_text_color=“#FFFFFF“ background_enable_color=“off“ use_background_color_gradient=“on“ background_color_gradient_direction=“345deg“ background_color_gradient_stops=“rgba(59,120,130,0) 0%|#152241 89%“ background_color_gradient_start=“rgba(59,120,130,0)“ background_color_gradient_end=“#152241″ background_color_gradient_end_position=“89%“ transform_scale_tablet=““ transform_scale_phone=““ transform_scale_last_edited=“on|phone“ transform_translate=“0px|-25px“ transform_translate_tablet=“0px|0px“ transform_translate_phone=““ transform_translate_last_edited=“on|phone“ transform_translate_linked=“off“ transform_rotate_tablet=““ transform_rotate_phone=““ transform_rotate_last_edited=“on|phone“ transform_skew_tablet=““ transform_skew_phone=““ transform_skew_last_edited=“on|phone“ transform_origin_tablet=““ transform_origin_phone=““ transform_origin_last_edited=“on|phone“ transform_styles_last_edited=“on|phone“ width=“95%“ width_tablet=“100%“ width_phone=““ width_last_edited=“on|phone“ module_alignment=“center“ custom_padding=“150px||150px||true|false“ filter_opacity=“0%“ hover_transition_duration=“600ms“ sticky_position=“top“ sticky_offset_top=“50px“ sticky_limit_bottom=“column“ header_font_size_tablet=“30px“ header_font_size_last_edited=“off|desktop“ button_text_size_tablet=“17px“ button_text_size_phone=“15px“ button_text_size_last_edited=“on|phone“ transform_styles_tablet=““ transform_styles_phone=““ filter_opacity_tablet=“100%“ filter_opacity_phone=““ filter_opacity_last_edited=“on|phone“ sticky_position_tablet=“none“ sticky_position_phone=““ sticky_position_last_edited=“on|phone“ box_shadow_style=“preset3″ global_colors_info=“{}“ filter_opacity__sticky=“100%“ filter_opacity__sticky_enabled=“on|desktop“][\/et_pb_cta][\/et_pb_column][et_pb_column type=“1_2″ _builder_version=“4.16″ _module_preset=“default“ global_colors_info=“{}“][et_pb_blurb title=“Callcenter im \u00dcberblick.“ use_icon=“on“ font_icon=“w||divi||400″ icon_placement=“left“ content_max_width=“100%“ module_id=“\u00fcberblick“ _builder_version=“4.17.1″ _module_preset=“default“ header_level=“h3″ background_color=“#FFFFFF“ custom_padding=“9%|7%|9%|7%|true|true“ animation=“off“ hover_enabled=“0″ header_font_size_tablet=“30px“ header_font_size_phone=“20px“ header_font_size_last_edited=“off|desktop“ body_font_size_tablet=“15px“ body_font_size_phone=“14px“ body_font_size_last_edited=“off|desktop“ custom_css_blurb_title=“margin-bottom: 20px;“ box_shadow_style=“preset1″ box_shadow_blur=“50px“ box_shadow_color=“rgba(59,120,130,0.14)“ global_colors_info=“{}“ sticky_enabled=“0″]<\/p>\n Ob Sie gerade erst loslegen oder bereits ein Supportteam besitzen, unser Call Center sorgt daf\u00fcr, dass jeder Anruf beim richtigen Agenten landet \u2013 und dass dieser den gesamten Kontext hat, der f\u00fcr die pers\u00f6nliche Betreuung erforderlich ist.<\/p>\n Selbst wenn Sie lediglich Ihre Support-Zeiten erweitern wollen (z.B. f\u00fcr 24\/7, Wochenende oder Feiertage) oder die Wartezeit f\u00fcr Ihre Kunden verk\u00fcrzen wollen – wir haben passende L\u00f6sungen, z.B. wir k\u00f6nnen Anrufe aus Ihrem \u00dcberlauf annehmen.<\/p>\n Die aLIVE-Service GmbH verf\u00fcgt nicht nur \u00fcber exzellentes und zertifiziertes Callcenter, sondern hat dieses zus\u00e4tzlich zur wahren Omnichannel-L\u00f6sung f\u00fcr Ihren Kundensupport erweitert. Unsere Kundenserviceagenten k\u00f6nnen so m\u00fchelos den Gespr\u00e4chsfaden zu Ihren Kunden auf jedem Kanal aufnehmen und komplexe Anliegen schneller l\u00f6sen.<\/p>\n [\/et_pb_blurb][et_pb_toggle title=“Telefongespr\u00e4che an- bzw. \u00fcbernehmen und durchf\u00fchren“ closed_toggle_text_color=“#000000″ icon_color=“#172241″ use_icon_font_size=“on“ icon_font_size=“30px“ open_icon_color=“#172241″ open_use_icon_font_size=“on“ open_icon_font_size=“30px“ _builder_version=“4.17.1″ _module_preset=“default“ background_color=“#ffffff“ custom_padding=“7%|7%|7%|15%|false|false“ hover_enabled=“0″ border_color_all=“#ffffff“ global_colors_info=“{}“ sticky_enabled=“0″]<\/p>\n [\/et_pb_toggle][et_pb_toggle title=“Bearbeitung definierter Prozesse“ closed_toggle_text_color=“#000000″ icon_color=“#172241″ use_icon_font_size=“on“ icon_font_size=“30px“ open_icon_color=“#172241″ open_use_icon_font_size=“on“ open_icon_font_size=“30px“ _builder_version=“4.17.1″ _module_preset=“default“ background_color=“#ffffff“ custom_padding=“7%|7%|7%|15%|false|false“ hover_enabled=“0″ border_color_all=“#ffffff“ global_colors_info=“{}“ sticky_enabled=“0″]<\/p>\n [\/et_pb_toggle][et_pb_toggle title=“Dokumentation“ closed_toggle_text_color=“#000000″ icon_color=“#172241″ use_icon_font_size=“on“ icon_font_size=“30px“ open_icon_color=“#172241″ open_use_icon_font_size=“on“ open_icon_font_size=“30px“ _builder_version=“4.17.1″ _module_preset=“default“ background_color=“#ffffff“ custom_padding=“7%|7%|7%|15%|false|false“ hover_enabled=“0″ border_color_all=“#ffffff“ global_colors_info=“{}“ sticky_enabled=“0″]<\/p>\n [\/et_pb_toggle][et_pb_toggle title=“Servicezeiten“ closed_toggle_text_color=“#000000″ icon_color=“#172241″ use_icon_font_size=“on“ icon_font_size=“30px“ open_icon_color=“#172241″ open_use_icon_font_size=“on“ open_icon_font_size=“30px“ _builder_version=“4.16″ _module_preset=“default“ background_color=“#ffffff“ custom_padding=“7%|7%|7%|15%|false|false“ border_color_all=“#ffffff“ global_colors_info=“{}“]<\/p>\n [\/et_pb_toggle][et_pb_toggle title=“Reporting“ closed_toggle_text_color=“#000000″ icon_color=“#172241″ use_icon_font_size=“on“ icon_font_size=“30px“ open_icon_color=“#172241″ open_use_icon_font_size=“on“ open_icon_font_size=“30px“ _builder_version=“4.16″ _module_preset=“default“ background_color=“#ffffff“ custom_padding=“7%|7%|7%|15%|false|false“ border_color_all=“#ffffff“ global_colors_info=“{}“]<\/p>\n Das aussagekr\u00e4ftige Reporting umfasst u.a. folgende Informationen, je Ursprungsrufnummer:<\/p>\n [\/et_pb_toggle][et_pb_toggle title=“Service Level Agreement (SLA)“ closed_toggle_text_color=“#000000″ icon_color=“#172241″ use_icon_font_size=“on“ icon_font_size=“30px“ open_icon_color=“#172241″ open_use_icon_font_size=“on“ open_icon_font_size=“30px“ _builder_version=“4.16″ _module_preset=“default“ background_color=“#ffffff“ custom_padding=“7%|7%|7%|15%|false|false“ border_color_all=“#ffffff“ global_colors_info=“{}“]<\/p>\n [\/et_pb_toggle][et_pb_cta title=“aLIVE Support“ button_url=“https:\/\/www.alive.support“ url_new_window=“on“ button_text=“Zur Website“ _builder_version=“4.16″ _module_preset=“default“ header_level=“h3″ background_color=“#ffffff“ use_background_color_gradient=“on“ background_color_gradient_stops=“#172241 0%|rgba(23,34,65,0.43) 100%“ background_color_gradient_overlays_image=“on“ background_color_gradient_start=“#172241″ background_color_gradient_end=“rgba(23,34,65,0.43)“ background_image=“https:\/\/www.alive-service.de\/wp-content\/uploads\/2019\/10\/wild_water_ocean.jpg“ custom_padding=“53px||49px|||“ box_shadow_style=“preset1″ box_shadow_blur=“50px“ box_shadow_color=“rgba(59,120,130,0.14)“ global_colors_info=“{}“]<\/p>\n Alle unsere Dienstleistungen f\u00fcr Kundendienst und Callcenter sind in unserem Angebot der aLIVE Support geb\u00fcndelt.<\/p>\n [\/et_pb_cta][et_pb_blurb title=“Einfaches Outsourcing.“ use_icon=“on“ font_icon=“||divi||400″ icon_placement=“left“ content_max_width=“100%“ module_id=“outsourcing“ _builder_version=“4.16″ _module_preset=“default“ header_level=“h3″ background_color=“#FFFFFF“ custom_padding=“9%|7%|9%|7%|true|true“ animation=“off“ custom_css_blurb_title=“margin-bottom: 20px;“ box_shadow_style=“preset1″ box_shadow_blur=“50px“ box_shadow_color=“rgba(59,120,130,0.14)“ global_colors_info=“{}“]<\/p>\n Die aLIVE-Service GmbH erledigt, unterst\u00fctzt und entwickelt Dienstleistungen f\u00fcr Krankenkassen<\/a> im gesamten Back-Office Bereich mit Ausnahme der hoheitlichen Aufgaben.<\/p>\n Das Oursourcing Ihrer gew\u00fcnschten Dienstleistung und die Integration zwischen Ihrem und unserem Team ist in k\u00fcrzester Zeit abgeschlossen und einsatzbereit. Unabh\u00e4ngig davon wie schnell Sie wachsen, wir\u00a0halten jederzeit mit Ihren gesch\u00e4ftlichen \u00c4nderungen Schritt. Auf Wunsch k\u00f6nnen wir auch jede Art von Softwareintegrieren, die f\u00fcr Ihre Anforderungen am besten geeignet ist.\u00a0<\/p>\n [\/et_pb_blurb][et_pb_blurb title=“Umfassend Zertifiziert.“ use_icon=“on“ font_icon=“||divi||400″ icon_placement=“left“ content_max_width=“100%“ module_id=“zertifikate“ _builder_version=“4.16″ _module_preset=“default“ header_level=“h3″ background_color=“#FFFFFF“ custom_padding=“9%|7%|9%|7%|true|true“ animation=“off“ custom_css_blurb_title=“margin-bottom: 20px;“ box_shadow_style=“preset1″ box_shadow_blur=“50px“ box_shadow_color=“rgba(59,120,130,0.14)“ global_colors_info=“{}“]<\/p>\n\n
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